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A Service Provider's Guide to Increasing Profitability by Digitalizing Maintenance, Repair and Operations

Image of Siddharth Wadehra, Head of Partnerships & Research
Siddharth Wadehra, Head of Partnerships & Research

Service providers are under tremendous pressure – competition in the market has never been more intense. There is an ever-increasing pressure from the customers for better service quality standards at competitive prices. Shrinking margins, a migratory labor pool, and start-ups looking to gain market share are all aspects which the service provider has to keep in mind while projecting revenue growth numbers for the next quarter. Cost considerations are fast being replaced by providing superior customer experiences and service providers realize the only way they could survive in the marketplace is by adopting digital applications which would improve efficiencies and reduce costs.

 

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A digital solution might help the service provider organize repair and maintenance, track data, improve efficiency and make more informed decisions. However, the ocean of digital solutions to choose from could be quite challenging – in terms of catering to the unique technical and business requirements of the customers. Building custom applications from the service provider's perspective might be expensive and time-consuming and might not be a viable business proposition in the long term. The service provider might be tempted to go for an off-the-shelf solution, but it does come with its limitations of not being able to customize applications for the customers.

 

No Code MRO: The Service Provider's Secret to Profitability

 

Service providers could well use the offerings of a No-Code MRO platform to help meet the diverse requirements posed by their customers. It would allow the service providers to provide forms with unique fields, custom workflows, automation triggers based on unique business situations which would not be possible if they use an off-the-shelf solution in their attempt to digitalize operations.

 

The following are some of the key benefits, resulting in a direct increase in profitability, which a service provider might gain if they choose to deploy a no-code MRO solution:

 

  • Customizability – To increase profitability, the service provider needs to ensure that the solution he is using would be customizable to the unique business requirements. Items such as scheduling maintenance planning, entering work order information, automating routine tasks, and ensuring that the system integrates into another legacy of third party applications would be extremely important while ensuring that the service provider could maximize the profitability while meeting the minimum threshold for the service level provided to the customer.
    mro_for_service_providersThe service provider would need to have a detailed understanding of the customers specific needs and have the job template tailored to fit that requirement. A No-Code-based MRO application would not just help you customize key aspects of the software solution to the exact needs of the organization, but also allow you to be on top of any process alternations which you might need going into the future. 
  • Optimize obsolete processes - For years, service providers relied on paper forms and invoices, complex spreadsheets, and messy whiteboards to keep track of their technicians. Your organization might even be using these today, but each of these presents a unique set of issues. Paper processes like inspection forms take time to be hand-delivered by technicians and are susceptible to manual errors. Spreadsheets might be cumbersome and inefficient when it comes to managing multiple data sets. Whiteboards are great for jotting things down and creating visual flow charts but aren't optimal for recoding and updating mass data. These outdated measures aren't nearly as effective or efficient as software and mobile applications. A no-code-based MRO platform is also scalable, intuitive and might reduce inefficiencies in the system, thereby reducing cost and boosting profitability.
  • Streamline maintenance workflows- With a No-Code MRO software, you can keep track of service history by line item for every mobile asset and develop reports to discover cost trends. But monitoring your asset's maintenance expenses isn't enough. Developing and carrying out maintenance schedules can be configured easily such that your such that service reminders can be configured based asset interval recommendations or your preferred period of time elapsed between services. Notifications can be automated so you receive them directly into your inbox on email or notifications on the mobile app at the appropriate timeframe to take action and schedule maintenance. These would ensure that there are no inefficiencies in the system and your organization is on top of any updates which matter, which would affect profitability numbers in the long run.
  • Real-time tracking - One of the best ways to gain visibility across your fleet or technician is through GPS tracking. In real-time service managers can receive in readings in real-time, monitor productivity or behaviour and receive notifications when pre-defined fault codes might be initiated. From there, you can take necessary action to address issues in real-time to avoid downtime, thereby improving profitability.
  • Automate data entry and reporting- With so many functions to manage, spending your days entering data is a poor use of your precious time. It's probably not possible to fully automate every piece of data you need, but with a No-Code MRO solution, you can come close. Automation based on pre-set triggers or integrations can instantly pull in data and how software can automatically calculate expenses to determine costs and make data-backed decisions. Configurable reports aggregate all of your metrics, making it easier to analyze and share those conclusions with other stakeholders.
  • Improve communication to avoid bottlenecks- The ongoing pandemic has brought remote work to the forefront. Many service providers have had to adjust to working from home, which might be a challenge for some given the lack of tools to manage operations. Their digital ecosystem which they rely on for their daily business is really a mish-mash of emails, chats, and apps, which is far from a robust digital infrastructure that fosters growth. Given the business environment, communication becomes extremely critical given your technicians and teams are dispersed across multiple locations. You must provide means for your technicians or agents to communicate issues with supervisors in the most efficient manner. Digital applications on mobile provide a means to manage your fleet from anywhere while empowering your team to upload information instantaneously, improving their productivity and thereby enhancing the profitability of the organization.
  • Scalability - Ideally, the technology application platform you should choose must allow for any scalability requirements your organization might have in the future. This implies that it should have features that allow built-in automated testing, proactive quality monitoring, and real-time performance management. Ideally, you should be looking for solutions that allow for rapid and continuous provisioning, deployment, instant scalability, and maximum utilization of resources. This ensures that your systems support any growth requirements which your organization might witness in the future.

Steer No-Code MRO Suite: A Service Provider's Fast Lane to Profitability

By digitalizing your maintenance, repair and operations service providers are able to improve various aspects of their operations which has a direct impact on the organization’s revenues. Whether it's customizing workflows, or configuring additional fields on the forms, or quite simply tracking inventory or maintenance schedules, a no-code MRO solution would significantly boost profitability.

technician-is-checking-air-conditioner-measuring-equipment-filling-air-conditioners-1By using Steer Platform’s No-Code MRO Suite, you would have pre-built templates which you are able to customize using a simple drag-and-drop interface. Additionally, you would be able to build other support applications which would complement the suit of existing maintenance modules. Couple this with process automation and integration allows streamlining repetitive activities and the ability to connect easily with third-party applications via built-in recipes or direct integration.

Connect with one of our customer success team here for a demo to gain a deeper understanding of how Steer’s No-Code MRO Suite would be ideal for your business requirements if you are a service provider looking to grow your revenues.


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