Providing customers an exceptional experiences w/o breaking the bank
In the shifting customer care landscape where every interaction has the potential to cement or...
Service providers are under tremendous pressure – competition in the market has never been more intense. There is an ever-increasing pressure from the customers for better service quality standards at competitive prices. Shrinking margins, a migratory labor pool, and start-ups looking to gain market share are all aspects which the service provider has to keep in mind while projecting revenue growth numbers for the next quarter. Cost considerations are fast being replaced by providing superior customer experiences and service providers realize the only way they could survive in the marketplace is by adopting digital applications which would improve efficiencies and reduce costs.
A digital solution might help the service provider organize repair and maintenance, track data, improve efficiency and make more informed decisions. However, the ocean of digital solutions to choose from could be quite challenging – in terms of catering to the unique technical and business requirements of the customers. Building custom applications from the service provider's perspective might be expensive and time-consuming and might not be a viable business proposition in the long term. The service provider might be tempted to go for an off-the-shelf solution, but it does come with its limitations of not being able to customize applications for the customers.
Service providers could well use the offerings of a No-Code MRO platform to help meet the diverse requirements posed by their customers. It would allow the service providers to provide forms with unique fields, custom workflows, automation triggers based on unique business situations which would not be possible if they use an off-the-shelf solution in their attempt to digitalize operations.
The following are some of the key benefits, resulting in a direct increase in profitability, which a service provider might gain if they choose to deploy a no-code MRO solution:
By digitalizing your maintenance, repair and operations service providers are able to improve various aspects of their operations which has a direct impact on the organization’s revenues. Whether it's customizing workflows, or configuring additional fields on the forms, or quite simply tracking inventory or maintenance schedules, a no-code MRO solution would significantly boost profitability.
By using Steer Platform’s No-Code MRO Suite, you would have pre-built templates which you are able to customize using a simple drag-and-drop interface. Additionally, you would be able to build other support applications which would complement the suit of existing maintenance modules. Couple this with process automation and integration allows streamlining repetitive activities and the ability to connect easily with third-party applications via built-in recipes or direct integration.
Connect with one of our customer success team here for a demo to gain a deeper understanding of how Steer’s No-Code MRO Suite would be ideal for your business requirements if you are a service provider looking to grow your revenues.
Sid Wadehra is a seasoned and a result-oriented professional with varied experience spanning geographies from leading multinationals to fast growing start-ups. His industry experience is well-complimented with business education from a global business school. Sid's expertise include digital transformation, corporate strategy, and innovation management.