The field service industry has undergone a massive shift. Organizations are increasingly...
Steer Go Digital Blog
Read articles on digital transformation, no-code development, and order fulfillment automation in industries such as field services, HVAC, automotive written by the Steer Team and Subject Matter Experts from the Steer Partner Network
Shatrujeet Swain is an HVAC Engineer & Consultant, and is also a mentor to fellow HVAC Engineers who aspire to master different industry skills . His expertise include HVAC Systems Design, Sales, Project Execution, and Management.
Providing a great service is an integral to building a successful HVAC business. With the advent of technology in the field services industry, the fourth industrial revolution, providing a great customer experience has become imperative to ensuring growth in the field service industry. In fact a recent research suggests that 72% of organizations are prioritizing customer satisfaction in their field services business.
Still scheduling your service jobs on Excel sheets or Whiteboards? It’s time to look into digital tools to help speed up job management and ensure automation takes care of the repetitive and manual tasks in your field services management company.
The HVAC industry is undergoing a tectonic digital shift. While the trend has been visible for over a decade now, the need has further been accelerated by the ongoing pandemic. A number of small- to mid-sized companies which had not made the digital transition yet had to close shops and the ones who are still struggling to stay afloat unanimously agree that business will perhaps never be the same again, definitely not in the near future.
Technological interventions have made significant inroads into corporate boardrooms across industries. Companies in the HVAC industry are no different. With evolving customer expectations and an imperative to reduce cost structure, many are looking towards software applications to enhance productivity and efficiency. HVAC companies with the right set of technology tools can manage customers, inventory, technicians, vendors / suppliers and various other parts of their operations seamlessly.
“If you cannot measure it, you cannot improve it” were the famous words from Lord Kelvin. With over a decade in the HVAC industry, I can vouch for the truth in this statement.
Throughout the course of my career, I have had an opportunity to consult for numerous HVAC Contractor and Sales & Service Dealers. Improving efficiency and optimizing cost have always been among the key pain points for companies in the HVAC industry. Research suggests that as many as 73% of the industry companies are struggling with profitable revenue growth and are looking for ways to optimize costs to boost profitability and margins.