Steer Go Digital Blog

Read articles on digital transformation, no-code development, and order fulfillment automation in industries such as field services, HVAC, automotive written by the Steer Team and Subject Matter Experts from the Steer Partner Network

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Shatrujeet Swain

Shatrujeet Swain is an HVAC Engineer & Consultant, and is also a mentor to fellow HVAC Engineers who aspire to master different industry skills . His expertise include HVAC Systems Design, Sales, Project Execution, and Management.

Monitoring key metrics for field services

Growing your field services business: Metrics that you should track

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Shatrujeet Swain

Providing a great service is an integral to building a successful HVAC business. With the advent of technology in the field services industry, the fourth industrial revolution, providing a great customer experience has become imperative to ensuring growth in the field service industry. In fact a recent research[1] suggests that 72% of organizations are prioritizing customer satisfaction in their field services business.

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