Steer Go Digital Blog

Read articles on digital transformation, no-code development, and order fulfillment automation in industries such as field services, HVAC, automotive written by the Steer Team and Subject Matter Experts from the Steer Partner Network

Posts by

Shatrujeet Swain

Shatrujeet Swain is an HVAC Engineer & Consultant, and is also a mentor to fellow HVAC Engineers who aspire to master different industry skills . His expertise include HVAC Systems Design, Sales, Project Execution, and Management.

Monitoring key metrics for field services

Growing your field services business: Metrics that you should track

Image of Shatrujeet Swain
Shatrujeet Swain

Providing a great service is an integral to building a successful HVAC business. With the advent of technology in the field services industry, the fourth industrial revolution, providing a great customer experience has become imperative to ensuring growth in the field service industry. In fact a recent research[1] suggests that 72% of organizations are prioritizing customer satisfaction in their field services business.

Read More
Trends in HVAC industry

Decoding trends in the HVAC industry and how to put your business on autopilot

Image of Shatrujeet Swain
Shatrujeet Swain

The HVAC industry is undergoing a tectonic digital shift. While the trend has been visible for over a decade now, the need has further been accelerated by the ongoing pandemic. A number of small- to mid-sized companies which had not made the digital transition yet had to close shops and the ones who are still struggling to stay afloat unanimously agree that business will perhaps never be the same again, definitely not in the near future.

Read More
Investing in an FSM Software

The business case for investing in an FSM software solution

Image of Shatrujeet Swain
Shatrujeet Swain

Technological interventions have made significant inroads into corporate boardrooms across industries. Companies in the HVAC industry are no different. With evolving customer expectations and an imperative to reduce cost structure, many are looking towards software applications to enhance productivity and efficiency. HVAC companies with the right set of technology tools can manage customers, inventory, technicians, vendors / suppliers and various other parts of their operations seamlessly.

Read More
Better tracking to optimize service cost for HVAC

Better Tracking to Optimize Service Cost for your HVAC Company

Image of Shatrujeet Swain
Shatrujeet Swain

Throughout the course of my career, I have had an opportunity to consult for numerous HVAC Contractor and Sales & Service Dealers. Improving efficiency and optimizing cost have always been among the key pain points for companies in the HVAC industry. Research suggests that as many as 73% of the industry companies are struggling with profitable revenue growth and are looking for ways to optimize costs to boost profitability and margins.

Read More