Companies in the HVAC industry are fast looking towards technology solutions to help them improve their operations and enhance customer experience. While consistently obtaining exceptional customer service standards for HVAC companies is still desirable, most of the market leaders have already started incrementally improving their technology stack to differentiate themselves from the pack.
Steer Go Digital Blog
Read articles on digital transformation, no-code development, and order fulfillment automation in industries such as field services, HVAC, automotive written by the Steer Team and Subject Matter Experts from the Steer Partner Network
Siddharth Wadehra, Head of Partnerships & Research
Sid Wadehra is a seasoned and a result-oriented professional with varied experience spanning geographies from leading multinationals to fast growing start-ups. His industry experience is well-complimented with business education from a global business school. Sid's expertise include digital transformation, corporate strategy, and innovation management.
The HVAC industry is undergoing a tectonic change – the evolving customer expectations coupled with a cut-throat marketplace resulting in shrinking profit margins has indicated that HVAC companies cannot underestimate the importance of the experience which is dished out to the customer. If you have been a part of the HVAC industry for some time, you would agree that running a profitable business requires more than just trained technicians and accurate equipment – you would also need to provide an outstanding customer experience to create loyal customers.
Over the past few decades, the maritime and shipping industry has undergone a tectonic reinvention. Some of the progressive companies have embraced digitalization and are now starting to see the business results of their initiatives. For most others, key aspects of their business operations remain firmly anchored in the past, dependent on manual and paper-based systems. However, the pandemic and the uncertainties to the business environment are fast-tracking digital transformation in many such companies. This is aptly complemented by a push from the local governments, evolving customer expectations, an imperative to reduce operational costs.
Procurement is an essential component of any business, but more so in the maritime industry. An unorganized or poorly managed procurement process could lead to various inefficiencies and unnecessary delays, leading to the shipping company's tens of thousands of dollars. To operate effectively, and to ensure SLA’s are met, there is minimum wastage and customer experience is catered to, shipping companies in the marine industry have several suppliers, vendors, and partners with whom they work closely to purchase goods and services, which have to be managed aptly by the procurement process.
A Service Provider's Guide to Increasing Profitability by Digitalizing Maintenance, Repair and Operations
Service providers are under tremendous pressure – competition in the market has never been more intense. There is an ever-increasing pressure from the customers for better service quality standards at competitive prices. Shrinking margins, a migratory labor pool, and start-ups looking to gain market share are all aspects which the service provider has to keep in mind while projecting revenue growth numbers for the next quarter. Cost considerations are fast being replaced by providing superior customer experiences and service providers realize the only way they could survive in the marketplace is by adopting digital applications which would improve efficiencies and reduce costs.
Industry 4.0, the proclaimed fourth industrial revolution, is unfolding at the moment. It is characterized by interconnectedness and vast amounts of available information. Productivity has risen continuously due to modern machines. With the advancement of technology, maintenance can do much more than merely preventing downtimes of individual assets. Machines are increasingly interconnected along the production chain. One failing machine might halt the whole production process. Today, poor maintenance strategies can reduce the overall productive capacity of a plant by 5 to 20 percent
Many companies in the transportation industry look forward to deploying CMMS for their fleet maintenance initiatives. While this could serve the short-term immediate digitalization requirements, having an effective maintenance strategy in place with a solution that caters to your unique process and business requirements might be a more viable option. There are innumerable challenges which companies encounter while trying to achieve optimal fleet maintenance levels at satisfactory costs- route optimization, shortage of drivers or staff, vehicle maintenance to reduce downtime, meeting compliance requirements, and health & safety are some of the more potent challenges fleet managers grapple with.
At least 40% of all businesses will die in the next 10 years… if they don’t figure out how to change their entire company to accommodate digital technologies.” - John Chambers, CISCO
For the last decade or so, the focus on digitalization has been immense. Companies, irrespective of the industries they are in, are on a fast-track mode to digitalize various aspects of their business. This trend has further been catapulted by the onslaught of the Covid pandemic on businesses worldwide. The pandemic has brought to the fore the very fact that companies were dodging for so long – the potential long-term gains which digitalization initiatives can provide when one considers the cost of operations or dishing out seamless customer experiences.
The ongoing Covid pandemic has had an irreversible impact on businesses. A large majority of the companies have seen their sales shrink considerably in size which has had a massive impact on the various other aspects of the business including operations. Several companies have had to completely shut shop while others who managed to stay afloat were working with a skeletal workforce. As per McKinsey, by 2025, COVID-19 will have cost the world anywhere between a massive $16 trillion and $35 trillion and while the small and medium businesses would struggle the most, larger corporations are not insulated from its impact.
Maintenance technicians face innumerable challenges every day- missing parts, cost overruns, backlogs, and breakdowns. Increasingly, asset-intensive industries have been turning to technologies in their effort to increase the reliability and availability of their equipment, while keeping maintenance costs under control. Using digital tools and advanced analytics capabilities alongside traditional lean techniques, they aim to predict and prevent equipment failures, increase labor productivity, and streamline the management of external contractors. While this might sound like a mammoth task in itself, the best part is that your organization might not necessarily need multiple tools to accomplish this. By deploying a robust software application, the individual modules would be able to handle almost all the operational maintenance problems which your technicians and service agents often grapple with.