Improving Technician Productivity through Digital MRO Tools
Technicians on the shop floor or in the field often face challenges in delivering maintenance and repair services especially when internal MRO processes are done manually. Manual or traditional processes known today still includes having paper forms for materials requisition, technician calls and SMS for giving tasks or job feedback, the preparing the good old calendar or white board to plot jobs for the week, and so on.
Think of the challenges your maintenance technicians face every day—breakdowns, backlog, missing parts, cost overruns, etc. With old-school ways of delivering services, how do companies even upgrade the way they do their business and make their technicians' lives easier while also bringing stellar customer service?
This is where MRO software comes in. MRO Software like Steer offers a helping hand in eliminating most, if not all, of these challenges. The best part is, your organization does not need multiple tools to accomplish this. By deploying a robust MRO solution, the individual modules would be able to handle almost all the operational maintenance problems which your technicians grapple with.
MRO Software Features that boost productivity and efficiency
Work order builder – An MRO software allows you to build, assign, complete, and document digital work orders and work requests with a few tools:
Work request portal: Allows staff outside of maintenance to create and track maintenance work requests using customized request forms
Asset hierarchy: Search for assets or asset groups and associate a work order with them
Instructions and documents: Add task-lists, manuals, photos, and more to work orders or tickets.
Parts and safety equipment: List all spare parts and safety equipment needed for a job and ensure that the warehouse has sufficient inventory of the same.
Failure codes: Outline a problem, cause, and action for asset failure.
Logistical information: Set a deadline, choose a priority level, and assign a technician
Notes: Include additional details anything which would help the technician.
Tracking: See the status of work, monitor costs and file away closed work orders
Scheduled maintenance planner- This MRO application removes the challenges of scheduling maintenance, thanks to features like:
PM triggers: Trigger work for scheduled tasks based on time, use, condition, or events.
Calendar: See everyone’s schedule and assign tasks depending on workload.
Maintenance forecaster: Match upcoming tasks with inventory purchases and work schedules.
Inspection checklist: Attach a list of inspection tasks, including pass or fail guidelines.
Work order and backlog status: See the status of current, upcoming, and overdue work.
Customized view: Put the information you need most at the top of the dashboard.
Real-time data sync: Get an up-to-the-minute look at your maintenance operation.
Sharing: Create and share dashboard templates across teams to be on the same page.
Inventory management - This MRO Software feature allows maintenance teams to manage inventory to ensure that the technician never runs out of a spare part again.
Parts monitoring: Know what you have, where it is, and how much it costs.
Low stock alerts: Set minimum quantities and automatic reordering for critical parts.
FIFO tracking: Use and budget for parts based on date of purchase.
Multi-site organization: See and share all spare parts across multiple facilities.
Work-associated parts: Add recommended parts to work orders and PMs.
Purchasing: Create, send, and record digital purchase orders and RFQs.
Mobile app- Ideally your MRO application should be accessible over a mobile interface with the following features:
QR codes and barcodes: Scan codes to instantly bring up information on an asset
Push notifications: Be notified of new work orders when you’re assigned a task
Asset profiles and work orders: Access all details of an asset or work order from the app
Offline access: Log information into a MRO application without an internet connection.
Photos: Take photos on your mobile device and attach them to a work order. .
Steer: Boosting Productivity on the Shop Floor and in the Field
Understandably, there are a number of features which are highly desirable, but having all the mentioned features in your MRO application would equip your technician with the right tools to accomplish jobs without having to fill paper forms or even make calls to the office for job-related questions and concerns.
To understand how the Steer No-Code platform and the MRO application suite built on top of would impact your operation, reach out to one of our Customer success consultants here for a demo.
Key Features of an Effective MRO Software Platform
Siddharth Wadehra, Head of Partnerships & Research