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Companies in the HVAC industry are fast looking towards technology solutions to help them improve their operations and enhance customer experience. While consistently obtaining exceptional customer service standards for HVAC companies is still desirable, most of the market leaders have already started incrementally improving their technology stack to differentiate themselves from the pack.
The HVAC industry is undergoing a tectonic change – the evolving customer expectations coupled with a cut-throat marketplace resulting in shrinking profit margins has indicated that HVAC companies cannot underestimate the importance of the experience which is dished out to the customer. If you have been a part of the HVAC industry for some time, you would agree that running a profitable business requires more than just trained technicians and accurate equipment – you would also need to provide an outstanding customer experience to create loyal customers.
As part of the initiative to improve factory productivity, uptime, and cost-effectiveness, maintenance, repair, and operations (MRO) is an important area on which HVAC companies must concentrate. MRO affects almost every area of the business and includes every part and piece of equipment that ensures the overall condition of the machine.
The field service industry has undergone a massive shift. Organizations are increasingly...
Providing a great service is an integral to building a successful HVAC business. With the advent of technology in the field services industry, the fourth industrial revolution, providing a great customer experience has become imperative to ensuring growth in the field service industry. In fact a recent research[1] suggests that 72% of organizations are prioritizing customer satisfaction in their field services business.
Still scheduling your service jobs on Excel sheets or Whiteboards? It’s time to look into digital tools to help speed up job management and ensure automation takes care of the repetitive and manual tasks in your field services management company.
The HVAC industry is undergoing a tectonic digital shift. While the trend has been visible for over a decade now, the need has further been accelerated by the ongoing pandemic. A number of small- to mid-sized companies which had not made the digital transition yet had to close shops and the ones who are still struggling to stay afloat unanimously agree that business will perhaps never be the same again, definitely not in the near future.
Technological interventions have made significant inroads into corporate boardrooms across industries. Companies in the HVAC industry are no different. With evolving customer expectations and an imperative to reduce cost structure, many are looking towards software applications to enhance productivity and efficiency. HVAC companies with the right set of technology tools can manage customers, inventory, technicians, vendors / suppliers and various other parts of their operations seamlessly.
“If you cannot measure it, you cannot improve it” were the famous words from Lord Kelvin. With over a decade in the HVAC industry, I can vouch for the truth in this statement.
Throughout the course of my career, I have had an opportunity to consult for numerous HVAC Contractor and Sales & Service Dealers. Improving efficiency and optimizing cost have always been among the key pain points for companies in the HVAC industry. Research suggests that as many as 73% of the industry companies are struggling with profitable revenue growth and are looking for ways to optimize costs to boost profitability and margins.