Maintenance technicians face innumerable challenges every day- missing parts, cost overruns, backlogs, and breakdowns. Increasingly, asset-intensive industries have been turning to technologies in their effort to increase the reliability and availability of their equipment, while keeping maintenance costs under control. Using digital tools and advanced analytics capabilities alongside traditional lean techniques, they aim to predict and prevent equipment failures, increase labor productivity, and streamline the management of external contractors. While this might sound like a mammoth task in itself, the best part is that your organization might not necessarily need multiple tools to accomplish this. By deploying a robust software application, the individual modules would be able to handle almost all the operational maintenance problems which your technicians and service agents often grapple with.
Steer Go Digital Blog
Read articles on digital transformation, no-code development, and order fulfillment automation in industries such as field services, HVAC, automotive written by the Steer Team and Subject Matter Experts from the Steer Partner Network
Pick up any research study and the “resistance to change” would be the biggest barrier to undertaking digital transformation. In our experience of working with companies across industries, people and culture are among the biggest challenge to a successful digital transformation initiative. Several companies till this date use Excel spreadsheets or worse, pen and paper, to manage work orders, scheduling, asset, and inventory maintenance.
Companies looking to automate parts of their operations face a growing demand for 24/7 digital services from stakeholders. Indeed, going digital is no longer an option but is key to survive and thrive not only in the new normal but beyond. Buoyed by the experiences they receive on Amazon and Uber, stakeholders now expect convenient ways to place orders for services and expect to receive these smoothly. In creating a frictionless journey from ordering to fulfilLment, having digital front-end solutions is not enough. You have to ensure that the entire operations is connected to provide experiences like no other.
Technological and/or digital interventions have made significant inroads into corporate boardrooms across industries. Companies looking to use software applications around Maintenance, Repair and Operations (MRO) are no different. With evolving customer expectations and an imperative to reduce cost structure, many are looking towards such software applications to enhance the customer experience dished out to their stakeholders. Companies in the field services with the right set of technology tools can manage customers, inventory, technicians, vendors, suppliers and various other parts of their operations seamlessly while continuing to focus on providing a superior customer experience.
Companies undergoing digital transformation or looking to deploy solutions face a conundrum when it comes to equipping their organizations with the best digital solutions to address business challenges. Most consider purchasing off-the-shelf solutions which would best suit their business requirements. While this might work in some cases, for a large majority of the companies might face issues as the software was not tailored for them, but was built for a generic set of requirements which most companies would face.